Heat Pump Repair Near Nashville, TN

I am the husband writing the review: I would describe myself as an above average knowledgeable consumer as it relates to HVAC. Our main package unit went out unexpectedly and we needed a new unit. We inquired about purchasing a new unit through Costco and they contract with Solace for the install. The same day I inquired, Tyler (in sales) called me. Tyler was amazing. His communication and response time was second to none. He answered all of my questions and was never pushy. Once I decided to move forward, Rebecca (in the office) handled all the necessary paperwork and I was scheduled for the install the next day. Jacob, Austin and Tyler (in service) comprised my install team. They were fantastic. They were friendly, kind, did a great job communicating throughout the process and did a fabulous job keeping the worksite clean. The day after install, I had confirmation that my unit's warranty was registered and Rebecca called to schedule my electrical inspection with the state inspector. I could not have had a more pleasant experience. I also signed up for their twice a year maintenance program. For $9.99 a month they will come out to perform a maintenance service (to be clear, not repair) on ALL of your HVAC units. This also makes you a preferred customer for a service repair call if your unit is ever in need of repair. It is a nice feeling to have made a large transaction and have absolutely zero regrets and no second guesses. At the end of the day, the great team of people working together in unison to provide great service at a very competitive price made all the difference. Way to go! Keep up the great work! The team of people I worked with are an asset to Solace!

I am the husband writing the review: I would describe myself as an above average knowledgeable consumer as it relates to HVAC. Our main package unit w...

Justin and Chris did an amazing job coming in and getting the job done quickly! Would recommend

Let me list the many great things about this company! Booking online, appointment was the next day, texting ahead to let you know they are on the way, who is coming, and a few things about this person. Everyone is polite. The job is done in a timely manner and everything is cleaned up. All your questions are answered. We needed a new unit and it was replaced the next day! I can't say enough good things about the wonderful people that work for Solace Heating and Air!

Let me list the many great things about this company! Booking online, appointment was the next day, texting ahead to let you know they are on the way...

Great job Nick and team. Very professional, quick, and great communication!

Excellent responsiveness and customer service. Phones are answered promptly. We have had both systems replaced in last year. Tyler in sales, Nick and other technicians were all great. We had some questions and concerns and Jacob came out and rechecked everything including demonstrating the smart thermostat to the technology impaired. He took his time and checked everything carefully. We highly recommend this company.

Excellent responsiveness and customer service. Phones are answered promptly. We have had both systems replaced in last year. Tyler in sales, Nick and ...